Patient & Visitor Guide Visitor & Guest Services

Visitor & Guest Services

**COVID-19 Visitor Policy**


Monument Health promotes and supports a patient and family-centered approach to care. Normally, we welcome partners in care 24 hours a day and other visitors during daytime and evening visitor hours.

However, due to the COVID-19 pandemic, we’ve had to restrict visitation throughout the Monument Health system. The policy changes frequently, based on the level of community spread and other factors. Before planning a visit, please go to COVID-19 VISITOR POLICY for an update.

General Policy

Patients and partners in care are encouraged to designate a primary partner in care to facilitate effective communication among extended family members and the health care team.

Partners in care are encouraged to perform hand hygiene before entering and upon leaving the patient’s room.

To keep our patients healthy, we request that partners in care avoid visiting if they are experiencing the following symptoms: fever, cough, sore throat, runny nose/nasal congestion, muscle aches, and/or fatigue.

The use of tobacco products is prohibited on or in any Monument Health campus, location or property. This includes parking lots, sidewalks and streets that fall within property boundaries.

Disruptive behavior and unsafe practices, while rare, will be addressed directly and promptly.

Please note: There may be unique and extenuating circumstances that require compassionate exceptions to these guidelines.

Additional Resources

Finding your way around campus

Our well-informed volunteers and Guest Services staff will be happy to assist you in finding your way around our campus.

At Monument Health Rapid City Hospital and Hospice House our staff and volunteers are available to provide information on nearby areas or to help you in any way we can. They are available to serve patients, their families, visitors and hospital caregivers.

For the comfort and convenience of our guests, a Guest Services Specialist is available at the Guest Service desk in the main lobby of the Monument Health Rapid City Hospital to assist you. They are available from 7:00 a.m. until 8:00 p.m. We invite you to call 605-755-9330.


Monument Health is dedicated to providing a safe and secure environment. Our security officers and emergency preparedness teams operate 24 hours a day, 7 days a week to assist all who visit our facilities.

If you have a concern for either your safety and security or someone else’s, please contact the Security Department at 605-755-8215. For emergencies call 605-755-3111.


Free parking for patients and visitors is available at every Monument Health location. Please follow the signs.

Search for a location and get directions.

Patients and visitors are cautioned not to park in reserved or designated areas and please remember to lock your car.

Valet Parking (Rapid City Only)

Monument Health Rapid City Hospital; 5 a.m. – 5 p.m. Monday-Friday.

Complimentary valet service is available at Rapid City Hospital’s main entrance off 5th Street. This service is available to all patients and visitors. Our valet attendants are not allowed to accept tips or gratuities. After 5 p.m. we ask for patients and visitors to contact Security to retrieve keys. Call 605-755-8215.


Wheelchairs can be found at the Main Entrance and the Emergency Entrance for your use during your time with us. If you cannot locate a wheelchair, ask any caregiver for assistance.


Select the wireless network MHGuestNet on your laptop, tablet or smartphone.