Patient & Visitor Guide Visitor & Guest Services

Visitor & Guest Services


Monument Health promotes and supports a patient and family-centered approach to care. Normally, we welcome partners in care 24 hours a day and other visitors during daytime and evening visitor hours.

However, due to the COVID-19 pandemic, we’ve had to restrict visitation throughout the Monument Health system. The policy changes frequently, based on the level of community spread and other factors. Before planning a visit, please go to COVID-19 VISITOR POLICY for an update.

General Policy

Patients and partners in care are encouraged to designate a primary partner in care to facilitate effective communication among extended family members and the health care team.

Partners in care are encouraged to perform hand hygiene before entering and upon leaving the patient’s room.

To keep our patients healthy, we request that partners in care avoid visiting if they are experiencing the following symptoms: fever, cough, sore throat, runny nose/nasal congestion, muscle aches, and/or fatigue.

The use of tobacco products is prohibited on or in any Monument Health campus, location or property. This includes parking lots, sidewalks and streets that fall within property boundaries.

Disruptive behavior and unsafe practices, while rare, will be addressed directly and promptly.

Please note: There may be unique and extenuating circumstances that require compassionate exceptions to these guidelines.

Nearby Hotels

There are many hotels within a few miles of Monument Health Rapid City Hospital.


  • Nourish restaurant is located on the first floor of Monument Health Rapid City Hospital. Our chef and food service caregivers work hard to create a positive experience for all who visit.
  • Create Bistro is located on level 2 in the new Fifth Street Entrance of Monument Health Rapid City Hospital. Guests can customize their selection while the food is created right in front of their eyes, adding to the overall customer satisfaction and creating a personal experience. The exhibition themes will include Chop’d and Wrap’d salads and wraps, Opa hummus bowls and smoothies. Create will also be a teaching kitchen. Allowing guests to explore food, culinary & nutritional literacy that will positively impact food choices and experiences.
  • Central Table Café is located on the first floor of Monument Health Orthopedic & Specialty Hospital in Rapid City. Central Table Café offers healthy, clean options to patients, caregivers and the public, we strive to help you meet your wellness goals.


Monument Health is dedicated to providing a safe and secure environment. Our security officers and emergency preparedness teams operate 24 hours a day, 7 days a week to assist all who visit our facilities.

If you have a concern for either your safety and security or someone else’s, please contact the Security Department at 605-755-8215. For emergencies call 605-755-3111.


Free parking for patients and visitors is available at every Monument Health location. Please follow the signs.

Search for a location and get directions.

Patients and visitors are cautioned not to park in reserved or designated areas and please remember to lock your car.

Valet Parking (Rapid City Only)

Monument Health Rapid City Hospital; 5 a.m. – 6 p.m. Monday-Friday.

Complimentary valet service is available at Rapid City Hospital’s main entrance off Fairmont Boulevard. This service is available to all patients and visitors. Our valet attendants are not allowed to accept tips or gratuities. After 6 p.m. we ask for patients and visitors to contact Security to retrieve keys. Call 605-755-8215.

Volunteer Services

Monument Health Rapid City Hospital and Hospice House

Our well-informed volunteers will be happy to assist you in finding your way around our campus, providing information on nearby areas or helping you in any way we can. They are available to serve patients, their families, visitors and hospital caregivers.

For the comfort and convenience of our guests, a Volunteer is available at the Guest Service desk in the main lobby of the Monument Health Rapid City Hospital to assist you. They are available from 8:00 a.m. until 7:00 p.m. We invite you to call 605-755-8011.

Learn how to become a volunteer.


Wheelchairs can be found at the Main Entrance and the Emergency Entrance for your use during your time with us. If you cannot locate a wheelchair, ask any caregiver for assistance.

Guest WiFi

Select the wireless network RHGuestNet on your laptop, tablet or smartphone.

Gift Shop

The Monument Health Rapid City Hospital Gift Shop is located in the lobby on the first floor of the hospital. We accept telephone orders.