**The COVID-19 pandemic is creating many challenges, and we understand that your ability to pay bills may be affected during this time. Monument Health is dedicated to providing care, regardless of your ability to pay. If you are having a hard time paying your bills or have questions about Financial Assistance during this time, please visit: Financial Wellness Counseling Services or call us at 605-755-7660.**
As your community health care system, we are committed to providing comprehensive, high-quality health care for you and your family. We want you to be informed about the billing policies, procedures and services available to you.
Financial Assistance Policy — Plain Language Summary
Monument Health offers a Financial Assistance Program to patients who live in our service area that have healthcare needs and are uninsured, underinsured, or are not eligible for a government or any other insurance programs. Under Monument Health Financial Assistance policy, you may be eligible for a partial or full reduction of your bill.
Eligibility is based upon your total household size and income, when compared to the federal poverty guidelines. Verification of your household income is required to determine eligibility. Our patients must also apply for Medicaid, employer available insurance, Healthcare Marketplace Insurance, and any other available insurance offered, and be denied coverage.
To apply for financial assistance, you must complete a Financial Assistance Application form. Monument Health offers free copies of our financial assistance policy and application forms (see below). These forms are available in many languages upon request. We also have designated caregivers available to assist you through the application process.
The following options are available to obtain and submit the application.
- MyChart: With MyChart, you can securely apply for assistance through our online patient portal.
- Telephone: Call 605-755-7500 to request a copy be mailed to your home.
- In-Person: Any Admission/Registration or Emergency Department within any Monument Health Hospital or Clinic. To obtain a listing of physical addresses for our facilities, you can visit our Locations link. You may also contact 605-755-7500 for the address of a hospital or clinic.
You will not be charged more for emergency or medically necessary care than the current Medicare rates for the amount you owe. Monument Health will not engage in extraordinary collection activities, such as liens or garnishments, before making reasonable efforts to determine eligibility for Financial Assistance and a partial or full reduction of a patient’s billing.
- Financial Assistance Application
- Monument Health Charity Care Discounting Policy English v202009
- Monument Health Plain Language Summary English v202009
- Attachment A – Charity Discounting Program Exclusions English v202009
- Attachment B – Charity Discounting Program Definitions English v202009
- Attachment C – Charity Discounting Program Service Area English v202009
- Attachment D – Charity Discounting Program Sliding Payment English v202009
- Providers covered by the Charity Care Discounting Policy
- Providers not covered by the financial assistance policy
- Monument Health Charity Care Discounting Policy Spanish v202009
- Monument Health Plain Language Summary Spanish v202009
- ATTACHMENT A – Charity Discounting Program Exclusions Spanish v202009
- ATTACHMENT B – Charity Discounting Program Definitions Spanish v202009
- ATTACHMENT C – Charity Discounting Program Service Area Spanish v202009
- ATTACHMENT D – Charity Discounting Program Sliding Payment Spanish v202009
- Proveedores cubiertos por la política de descuentos de atención caritativa
Frequently Asked Questions
What are the Financial Assistance Programs?
These programs are designed to assist patients who are either financially or medically necessitous.
The programs, depending on your circumstances, may result in your having no obligation to pay for services provided, or may result in a discount of the charges billed to you. Each Monument Health hospital participates in the Financial Assistance Programs.
Extended Payment Plan
In you are unable to pay all or part of your bill, we have several options available that will allows you to make monthly payments. For more information please call (605) 755-2455.
Who is eligible for Monument Health's Financial Assistance Programs?
Depending upon your financial circumstances you might be asked to provide financial information regarding your income. Your financial assets and liabilities may also be considered when determining your ability to pay. Monument Health also uses income limits issued by the Federal Poverty Guidelines to determine a person’s eligibility for financial assistance.
For more information about our Financial Assistance Programs, please call Patient Financial Services at 605-755-7660.
Are all services covered?
Only medically necessary care is covered on Monument Health’s Financial Assistance Program. Please see Attachment A – Charity Discounting Program Exclusions English v202009 or Attachment A – Charity Discounting Program Exclusions Spanish v202009.