Discrimination is against the law.
Monument Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described in 45 CFR 92.101 (a)(2).
Monument Health does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
Monument Health provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, and other formats).
- Free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages
If you need these services, please contact patient relations at 605-755-4704.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the Section 1557 coordinator at Section1557Coordinator@monument.health.
If you believe that Monument Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Section 1557 Coordinator at: 353 Fairmont Blvd., Rapid City, SD 57701, Section1557Coordinator@monument.health.
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Section 1557 Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.