Job Category: Patient Services

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

RCH Care Management

Scheduled Weekly Hours

40

Starting Pay Rate Range

$17.84 – $20.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

Supports the Case Management/Social Work functions related to payer pre-authorizations/notifications, utilization review submissions, education of patients and families regarding required regulatory notices, assists with patient discharge arrangements, specialized administrative assistance, record keeping and general care-coordination tasks as assigned by Case Management/Social Work partners.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Collaborates with the healthcare team, patients/families, payers, physician offices and other community agencies ensuring a team environment. Demonstrates excellent customer service skills in all interactions to provide a smooth and efficient department operation allowing for maximum comfort and confidentiality for the customer. Prioritizes workflow and knows when to ask for help.
• Verifies and obtains benefits levels from insurance carriers and employers when applicable and maintains appropriate and accurate documentation, both written and electronically. Maintains working knowledge of procedures and insurance requirements.
• Responsible to obtain the necessary knowledge and experience to perform job tasks in compliance with federal, state, and local laws, regulations and guidelines. Maintains compliance with all department policies and procedures. Completes Medicare Message follow up letter and Medicare Outpatient Observation Notices as identified by department process.
• Educates patients and families on coverage and coordination progress as directed by Case Management/ Utilization Management team.
• Coordinates, under direction of the nurse Case Manager/Social Worker and in collaboration with the healthcare team, patient care transitions which may include faxing information, arranging authorization and transportation, confirming arrangements, obtaining clothing, durable medical equipment etc.
• Supports comprehensive coordination of medical services including intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services.
• May assist in providing transportation as directed.
• Participate in staff meetings, training and/or in-services and on-going educational groups.
• Contributes to documentation of coordinated functions in appropriate computer systems and the patient’s electronic medical record.
• All other duties as assigned.

Additional Requirements

Required:

Education – High School Diploma/GED Equivalent in General Studies

Preferred:

Certification – Certified Nurse Aide (CNA) – South Dakota Board of Nursing

Experience – 1+ years of Clerical Experience; 1+ years of Medical Terminology Experience

Physical Requirements:
Sedentary work – Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category

Patient Services

Job Family

Patient Support

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

RCH Care Management

Scheduled Weekly Hours

40

Starting Pay Rate Range

$17.84 – $20.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

Supports the Case Management/Social Work functions related to payer pre-authorizations/notifications, utilization review submissions, education of patients and families regarding required regulatory notices, assists with patient discharge arrangements, specialized administrative assistance, record keeping and general care-coordination tasks as assigned by Case Management/Social Work partners.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Collaborates with the healthcare team, patients/families, payers, physician offices and other community agencies ensuring a team environment. Demonstrates excellent customer service skills in all interactions to provide a smooth and efficient department operation allowing for maximum comfort and confidentiality for the customer. Prioritizes workflow and knows when to ask for help.
• Verifies and obtains benefits levels from insurance carriers and employers when applicable and maintains appropriate and accurate documentation, both written and electronically. Maintains working knowledge of procedures and insurance requirements.
• Responsible to obtain the necessary knowledge and experience to perform job tasks in compliance with federal, state, and local laws, regulations and guidelines. Maintains compliance with all department policies and procedures. Completes Medicare Message follow up letter and Medicare Outpatient Observation Notices as identified by department process.
• Educates patients and families on coverage and coordination progress as directed by Case Management/ Utilization Management team.
• Coordinates, under direction of the nurse Case Manager/Social Worker and in collaboration with the healthcare team, patient care transitions which may include faxing information, arranging authorization and transportation, confirming arrangements, obtaining clothing, durable medical equipment etc.
• Supports comprehensive coordination of medical services including intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services.
• May assist in providing transportation as directed.
• Participate in staff meetings, training and/or in-services and on-going educational groups.
• Contributes to documentation of coordinated functions in appropriate computer systems and the patient’s electronic medical record.
• All other duties as assigned.

Additional Requirements

Required:

Education – High School Diploma/GED Equivalent in General Studies

Preferred:

Certification – Certified Nurse Aide (CNA) – South Dakota Board of Nursing

Experience – 1+ years of Clerical Experience; 1+ years of Medical Terminology Experience

Physical Requirements:
Sedentary work – Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category

Patient Services

Job Family

Patient Support

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

RCH Community Health Services

Scheduled Weekly Hours

40

Starting Pay Rate Range

$34.00 – $42.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

Provides clinically based care management to support the delivery of effective and efficient patient and family centered care in the acute care hospital setting. Responsible for collaboration with medical staff, patients, family and the health care team by assessing, facilitating, planning and advocating for health needs on an individual basis resulting in quality, cost-effective outcomes. Determines realistic goals and coordinates efforts to ensure smooth discharge planning and clear follow up after discharge. Utilizes InterQual criteria guidelines to confirm medical necessity for admission and continued stay. Establishes goals and priorities consistent with the mission and goals of Monument Health, as well as meet requirements of JCAHO and other applicable federal, state and local regulatory and/or accrediting bodies. Collaborates with medical staff and the interdisciplinary team to promote quality patient outcomes.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Applies up-to-date information related to reimbursement procedures, managed care contracts and patient status in facilitating/collaborating in the plan of care.
• Coordinates the provider aspect of federal/state organization functions as detailed in the Conditions of Participation and other appropriate regulations.
• Supports compliance with Utilization Review and regulatory guidelines. Identify trends related to compliance of regulations and collaborates with appropriate hospital personnel and external agencies to ensure appropriate process changes are implemented.
• Supports the Medical Staff Quality Review process by identification of issues related to quality indicators set forth by the Medical Staff.
• Creates and updates the Plan of Care (POC) to include patient/family-centered goals with interventions that reflect the changing needs of the patient/family unit and is consistent with their current needs and desires.
• Maintains a working knowledge and relationship with community resources and payer benefits that link the individual with the most appropriate resources. Assists by maintaining expertise on benefits, reimbursement and contract/regulation changes per payer guidelines, Medicare and Medicaid to facilitate appropriate reimbursement, education and guidance to assist the healthcare team and patient/family in decision making.
• Facilitates planning for patient/family needs to ensure a smooth transition for the patient across the continuum of care.
• Evaluates current treatment plan to identify barriers, determine realistic goals and objectives, and seek potential alternatives in conjunction with the medical staff. Coordinates team efforts with support services departments to ensure appropriate care and smooth discharge transition.
• Is a visible resource on the unit and coordinates interdisciplinary team huddles/communication, identifying and communicating the patient’s health care needs based on the best practice standards to ensure care and communication needs are met in relation to both internal and external providers/services, ancillary department services, core measures, compliance with internal policies/regulatory guidelines and True North metrics.
• All other duties as assigned.

Additional Requirements

Physical Requirements:
Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Job Category

Patient Services

Job Family

Care Coordination

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

CS Patient Financial Services

Scheduled Weekly Hours

40

Starting Pay Rate Range

$16.40 – $20.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

Responsible for the review, analysis, and complete resolution of outstanding self-pay account balances. Contacts patient account holders utilizing multiple methods including telephone, patient portal, direct patient contact, email or mail to negotiate and obtain payment of unresolved account balances. Interviews and counsels responsible parties regarding available payment opportunities according to the collection policies and procedures established by Monument Health, seeks payment in full or establishes payment arrangements within the guidelines of Monument Health collection policy. Conducts all communication in a manner that will result in a positive patient and family experience and ensure prompt reimbursement for all services provided. Conducts a variety of tasks involving patients and their families, third party payers and subject matter experts while attempting to identify any and all potential problems related to accelerating full resolution of unresolved account balances. Undertakes all necessary actions to identify and timely solve these problems. Provides patients and their families with all tools, instruction, and assistance necessary to assist all customers with navigating Monument Health system of care. When add on system is placed in Monument Health the position is expected to assist customers in the same manner as the main BAR.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Conducts all necessary review, analysis, and follow up on unresolved account balances from the complete Monument Health system utilizing a vast multitude of varying software packages and their functions, in accordance with established guidelines to ensure a positive patient and family experience.
• Demonstrates application of follow up processes necessary to ensure prompt, appropriate reimbursement and resolution of unresolved account balances due from responsible parties/patients.
• Conducts interviews and dialogue with patients, their families, and Monument Health subject matter experts in a professional manner utilizing public relation skills. Provides patient counseling to promote open communication, establish absolute comprehension and concern resolution, and initiate payment arrangements and/or financial assistance on outstanding account balances in accordance with established guidelines.
• Reviews and identifies accounts which are absent of acceptable payment terms and performs the necessary actions to cycle those accounts to an appropriate agency for escalated collection activities. Runs reports and performs necessary skip tracing activities to locate responsible parties in a cost efficient manner.
• Demonstrates ability to communicate effectively and efficiently utilizing verbal and written skills. Contacts and counsels patient and family support teams by telephone, in direct contact interviews, and by utilizing written correspondence to provide satisfactory resolution of unresolved account balances in accordance within established timeliness standards and public relations guidelines to ensure a positive patient experience.
• Demonstrates application of reimbursement and collection policies according to established guidelines. Displays proficient application of all federal, state, and local regulations relating to the extension of Healthcare services, revenue cycle billing and collections, and all allowable follow up procedures and processes.
• Displays a working knowledge of third party payer procedures such as eligibility and verification, claims submission, reimbursement, as well as an understanding of collection policies. Demonstrates this knowledge for third party payer groups including, but not limited to: Medicare, Medicaid, Champus, Blue Cross and all other third party contractual agreements entered into by Monument Health.
• Timely identifies additional or incorrect information causing errors on pending claims through direct communication with insurance companies. Researches and verifies the accuracy of transactions appearing on identified accounts, gathers and refers the necessary information to all subject matter experts to correct errors, expediting reimbursement and ensuring satisfactory account resolution and customer satisfaction.
• Collaborates and effectively communicates pertinent information in a professional manner to promote a positive work environment with all internal Monument Health caregivers including but not limited to: Patient Financial Services Claims Analysts, Health Information Management, Patient Financial Services Third Party Financial Advocates, and all other divisions and department subject matter experts and caregivers.
• Maintains work areas in a neat and clean condition in accordance with any established guidelines and department expectations.
• All other duties as assigned.

Additional Requirements

Required:
Education – High School Diploma/GED Equivalent in General Studies

Preferred:
Experience – 1+ years of Billing/Collections Experience; 1+ years of Healthcare Experience
Education – Bachelors degree in Related Field

Physical Requirements:
Sedentary work – Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category

Patient Services

Job Family

Patient Support

Shift

Employee Type

Regular

15 Corporate Services Division

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

RCH Care Management

Scheduled Weekly Hours

40

Starting Pay Rate Range

$32.40 – $40.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

It starts with heart. That is what you will do each day. As a Case Manager at Monument Health, you will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

As a Case Manager, you will be responsible for the collaboration of medical staff, patients, family, and the Healthcare team by assessing, facilitating, planning, and advocating for the health needs of a patient resulting in quality, cost-effective outcomes. You will establish goals and priorities consistent with the mission and goals of Monument Health as well as work to meet the individualized plan of care for the patients of our communities.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Coordination of services for hospitalized patients whose care needs range from observation level of care to emergent/urgent higher level of care transitions to include facilitation of payer authorization and transportation. 
• Patient triage for hospitalized patients to ensure transitions to other appropriate settings which range from post-acute care to acute care transitions. 
• Uses critical thinking skills to assist providers in establishing plan of care recommendations for hospitalized patients.
• Partners with providers and Physician Advisors/Medical Directors to escalate cases for review on complex cases in compliance with Conditions or Participation and Escalation standards.
• Optimize care coordination with hospital, ER, nursing homes, assisted living facilities, physicians and community resources as necessary.   Facilitates planning for patient/family needs to ensure a smooth transition for the patient across the continuum of care.
• Coordinates the provider aspect of federal/state organization functions as detailed in the Conditions of Participation and other appropriate regulations.
• Supports the Medical Staff Quality Review process by identification of issues related to quality indicators set forth by the Medical Staff.
• Creates and updates the Plan of Care (POC) to include patient/family-centered goals with interventions that reflect the changing needs of the patient/family unit and is consistent with their current needs and desires.
• Maintains a working knowledge and relationship with community resources and payer benefits that link the individual with the most appropriate resources. Assists by maintaining expertise on benefits, reimbursement and contract/regulation changes per payer guidelines, Medicare and Medicaid to facilitate appropriate reimbursement, education and guidance to assist the Healthcare team and patient/family in decision making.
• Facilitates planning for patient/family needs to ensure a smooth transition for the patient across the continuum of care to include offering guidance to patients / families regarding applications for funding, guardianship and charity care programs as needed.
• Evaluates current treatment plan to identify barriers, determine realistic goals and objectives, and seek potential alternatives in conjunction with the medical staff. Coordinates team efforts with support services departments to ensure appropriate care and smooth discharge transition.
• Is a visible resource on the unit and coordinates interdisciplinary team huddles/communication, identifying and communicating the patient’s Healthcare needs based on the best practice standards to ensure care and communication needs are met in relation to both internal and external providers/services, ancillary department services, core measures, compliance with internal policies/regulatory guidelines and True North metrics.
• All other duties as assigned.

Additional Requirements

Required:
Education – Completion of a nursing education program that is approved by a board of nursing

Certification – Registered Nurse (RN) – South Dakota Board of Nursing

Preferred:
Education – Bachelors in Nursing

Experience – 2+ years of Acute Experience; 2+ years of Registered Nurse Experience
Certification – Commission for Case Management Certification (CCMC) – Accredited University or accredited training professionals

Physical Requirements:
Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Job Category

Patient Services

Job Family

Care Coordination10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

Scheduled Weekly Hours

40

Starting Pay Rate Range

$29.20 – $36.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

*Up to $10,000 Sign On Bonus for Qualified Candidates*

The Patient Navigator navigates patients and family members through the diagnosis, treatment, and follow-up of the patient throughout an episode of care related to an identified organizational clinical service program (i.e. total joint replacement, identified care bundles, cancer treatment coordination, etc) to ensure smooth transitions between care settings. The Patient Navigator is responsible, along with the identified multidisciplinary care team, for the development, management and coordination of all activities related to the identified clinical service program. The Patient Navigator collaborates with the interdisciplinary teams in the management of education, bio-psychosocial and financial resources to achieve optimal outcomes for program patients. The Patient Navigator will work with identified patients throughout their episode of care until discharged from the program and transitioned to primary the care clinic team

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Acts as a resource to interdisciplinary team, patients and families throughout episode of care. Facilitates efficient, appropriate, seamless, coordinated care to help ensure positive patient outcomes.
• Supports patient and family by providing education, advocacy, addressing psychosocial needs, and identifying and addressing barriers to care.  Navigates patients and family throughout the diagnosis, treatment and follow-up through the episode of care
• Utilizes evaluative and outcomes data to facilitate the achievement of consistent clinical outcomes by concurrently assessing the quality of care provided based on predetermined indicators within the clinical service program and clinical judgement. Utilizes data and decisions to facilitate closure of healthcare gaps
• Organizes and completes a plan customized for each patient referred: scheduling, supportive resources and post-treatment resources through episode of care
• Participates with identified multidisciplinary team to discuss current and future patient cases and collaborative efforts to meet needs identified
• Assists with the evaluation, selection, and design of patient education materials for specific clinical programs.  Assists with providing education and outreach programs to patients, staff and community members
• Works with staff, administration and physicians to match resources with patient needs. Demonstrates effective fiscal management through cost containment measures while ensuring high quality, cost effective care is being provided to patients within clinical service program
• Assists leadership in the development of program goals and objectives.  Assists with the development, implementation, and maintenance of quality programs that include best practice patient care outcomes
• All other duties as assigned

Additional Requirements

Required:
Education – Completion of a nursing education program that is approved by a board of nursing
Certifications – Basic Life Support (BLS) Certification – American Heart Association (AHA) – Within 60 days of hire or transfer; Registered Nurse (RN) – South Dakota Board of Nursing

Regarding BLS certification: The department you are applying to may require BLS certification sooner than 60 days post transfer/hire. The hiring manager will discuss this with you if it is applicable.

Preferred:

Education – Bachelors degree in Nursing

Experience – 1+ years of Case Management Experience; 1+ years of Patient Care Experience

Physical Requirements:
Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Job Category

Patient Services

Job Family

Care Coordination

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

Home Plus RC Innovation

Scheduled Weekly Hours

40

Starting Pay Rate Range

$16.40 – $20.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Customer Care Specialist is responsible for acting as a liaison between internal and external customers. Accurate maintains records and assures effective workflow. Communicates courteously, professionally and appropriately.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions

• Provides courteous, compassionate and respectful treatment of internal and external customers
• Greets all callers in a pleasant manner, effectively handling their needs.
• Complete and process documentation in an accurate and timely manner.
• Maintain a highly organized, efficient flow of information and be able to handle multiple tasks at a time.
• Assist in the smooth flow of information and maintain ongoing communication between customers and business.
• All other duties as assigned.

Additional Requirements

Required:
Education – High School Diploma/GED Equivalent in General Studies

Preferred:
Experience – 1+ years of Home Medical Equipment Experience or 1+ years of Home Care/Hospice Experience; 3+ years of Customer Service Experience; 1+ years Hospital Experience; 1+ years Clinical Experience

Physical Requirements:
Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Job Category

Patient Services

Job Family

Patient Support

Shift

Employee Type

Regular

40 Monument Health Home Plus

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

RCH Communications

Scheduled Weekly Hours

12

Starting Pay Rate Range

$16.95 – $19.48

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

Routes incoming calls to their destinations without delay. Monitors and dispatches appropriate personnel. Activates Emergency Preparedness procedures when necessary. Maintains direct radio communications with Plant Operations and Security. Operates the pocket paging system. Each operator shall be responsible for understanding the outlined responsibilities and performance standards and for implementing proper actions to meet these requirements.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Screens all calls and either routes them to their destination or takes appropriate action to fulfill the request of the caller. Ensuring that accurate and timely communication is facilitated and that the department is presented in a positive manner.
• Knowledgeable of all emergency procedures outlined in the EPM. Implements proper action in drills and actual disaster or emergency situations. Files incident report following activation of these procedures. Reads the EPM and initials quarterly.
• Is aware of security procedures to: ensure appropriate physical access, system/network access, and process/data integrity. Identifies areas where existing security policies and procedures require change or where new ones need to be developed.
• Employee is proficient with all computer applications required and used in the Communications Center environment and is able to effectively utilize the applications on a daily basis, as well as for special projects upon request.
• Employee is knowledgeable of all departmental equipment including alarm panels, hearing impaired/language line phones, and Zetron computer. Has the ability to understand equipment readouts, relay pertinent information, and perform other routine tasks.
• Knowledgeable and can perform the intake of repaired, returned, new or loaner pagers from vendor and properly documents, copies and processes all required steps to the process including notification to using departments.
• Coordinates courier or other various services as necessary in a professional and courteous manner. Ensures proper documentations of request and action is taken.
• Is flexible in work and break scheduling to optimize departmental support to the organization. As needed, responds to after normal working hours; to monitor, respond to, and remedy problems or emergency situations that may occur.
• Provide support to the organization, division, and peers as a critical function of all IT professionals. Support includes day-to-day peer level support, emergent after hours support, and any support required to maintain highly reliable IT systems.
• Document processes and activities appropriately to maintain highly reliable IT systems. Provide required elements to Call Tracking, Project Management, Change Management, and Disaster Recovery Services Guides to achieve this goal.
• All other duties as assigned.

Additional Requirements

NA

Job Category

Patient Services

Job Family

Patient Support

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.