RAPID CITY, S.D. (July 8, 2022) – Monument Health was recently informed that one of its vendors, MCG Health LLC, had a security issue that could affect some Monument Health patients.
The company, which provides clinical guidance to health care providers and health plans, determined that an unauthorized party had obtained certain personal information about some patients of certain MCG customers. The data may have included names, Social Security numbers, medical codes, postal addresses, telephone numbers, email addresses, dates of birth and gender.
After learning of this issue, MCG brought in a leading forensic investigation firm to assist in the investigation. Also, MCG is coordinating with law enforcement authorities. MCG has deployed additional monitoring tools and will continue to enhance the security of its systems.
At Monument Health, we take patient privacy seriously. We have cooperated fully with MCG to ensure people are notified in a timely manner.
MCG is sending notices via mail to patients whose information was affected. If you are among the patients affected, you will be contacted by MCG. The company advises affected patients to monitor their credit reports and account information and to check for unfamiliar activity. If suspicious activity is observed, affected individuals should promptly contact the institution at which the account is maintained.
MCG has established a dedicated toll-free telephone number for affected individuals who may have questions or who would like additional information about this issue. The toll-free number is 866-475-7221 and is available weekdays from 7 a.m. to 9 p.m. MDT, and on weekends from 9 a.m. to 6 p.m. MDT. More information, including instructions on how to place a fraud alert or security freeze on your credit file, is available at mcg.com.