Some people have a certain charm about them — people say that they light up a room, that their smiles are contagious or that they’re just fun to be around. Elizabeth Sterling is one of those people.

She works at Monument Health through Black Hills Works, putting together med bags and hygiene bags, as well as IV kits at times. At age 29, she’s been at it for seven years, and she still enjoys it. “I like getting things ready for patients at the hospital,” she said.

Elizabeth was born with a small deletion on one of her chromosomes that caused some cognitive impairment, but she hasn’t let it slow her down. “She’s happy, and productive and loving life,” said her mother, Melinda Sterling. In addition to loving her job, Elizabeth has participated in the Special Olympics many times, and has especially enjoyed bowling and track.

When it comes to having fun, Elizabeth is a pro. She enjoys hiking, cycling and music — with a special appreciation of country music and classic rock — and loves going to concerts when she can. “People enjoy being around her,” Melinda said.

Elizabeth has type 2 diabetes, which she manages with Ozempic, a medication taken once a week by injection. The medicine works by increasing the amount of a hormone called incretins in the body, helping it to make more insulin when needed. It also reduces the amount of glucose made by the liver. She monitors her blood sugar on a regular basis and doesn’t have to take insulin.

Because of her diabetes, Elizabeth sees board-certified Endocrinologist Sonalika Khachikian, M.D., on a regular basis. A trip to the doctor may make some people nervous, but not Elizabeth. Her relationship with Dr. Khachikian, or Dr. K as she sometimes refers to her, has grown beyond just a doctor-patient interaction into a friendship. “Dr. K is so nice,” explained Elizabeth. “I feel like I can talk to her about anything, not just my diabetes or health.”

“She makes Elizabeth feel important. She asks her questions directly instead of asking me all the questions,” explained Melinda. “And she asks about her life, what she’s up to, about her job. She never rushes, and she treats Elizabeth like a whole person, not just a patient.”

This relationship isn’t one-sided — Dr. Khachikian enjoys their visits as much as Elizabeth does. “She’s such a sweet, lovely person. Some may consider her shy but she just needs a moment to open up. She’s kind and enjoyable to speak with, and I look forward to our appointments,” said Dr. Khachikian. “She always greets me with a hug and a smile, whether we’re in the office or if I run into her out and about — at T.J. Maxx or a local theater — she never hesitates and always makes a direct line to give me a hug. Elizabeth is a joy.”

Elizabeth and her family have managed her diabetes since she was a teenager, so she’s no stranger to monitoring her blood sugar levels and her weekly Ozempic shot on Fridays. Type 2 diabetes is progressive, so she may need to change up her treatment in the future, but for now she isn’t worried. She knows that her friend Dr. K will help her tackle any changes.

“Honestly, she’s a wonderful patient. She listens, is attentive and tries her best to answer any questions I may have. We have a great rapport,” said Dr, Khachikian. “It’s nice to see how much her family cares and how involved they are in her overall health. Even with her unique disability she is able to engage and be involved in her overall health plan. She, like any other patient, has her preferences and I think it is imperative to respect those wishes. Elizabeth’s sweet personality is just the icing on the cake.”

Lots of people are afraid to visit their doctor, put off tests and visits or never establish relationships with the individuals who provide their medical care. “Forming a strong, safe relationship with your patients is the window to excellent care. It really empowers patients to let their guards down and address their true concerns with their provider. This helps to strengthen the doctor-patient bond and may even spark a friendship,” said Dr. Khachikian. “I’m grateful for my friendship with Elizabeth and her mother. They are always a bright spot in my day.”

“Not everyone can say they’re excited to go see their doctor,” said Melinda. “But for Elizabeth, a visit to Dr. Khachikian is always a treat.”

“I’m already looking forward to our next appointment,” added Elizabeth.

Black Hills Works is a person- centered agency that helps individuals with disabilities set  goals and provides education, experience and support as they work hard to achieve them. Monument Health is proud to partner with Black Hills Works, and is the largest private employer that partners with the organization.

To learn more, visit blackhillsworks.org.