Billing and Payment Plans
Processing Your Bill
A Patient Financial Services Advocate may contact you prior to hospital admission to review your current insurance coverage, the projected cost of the services and the expected amount for which you will be personally responsible. When appropriate, you may be asked to pay for delivery of services prior to or while you are in the hospital. This includes deductibles and/or co-pay amounts. Treatment plans might change between the time of admission and your discharge from the hospital. Please note that charges might be added to your account after you are discharged.
Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Understanding Your Statement
View a sample billing statement, explained.
In-house payment plan:
- Up to 12 months to pay
- $25 monthly minimum payment
- 0% interest
- Simple to sign up
- First payment required at the time you sign up
Call 605-755-2455 or 844-9641-5134 to sign up for the in-house payment plan.
FREQUENTLY ASKED QUESTIONS
How is my bill processed?
If you have insurance coverage, we will file your claim to your insurance carrier after you have received health care services.
When will I receive my billing statement?
As a convenience to you, we will not send your billing statements until your insurance company has processed your claim and there is a balance due. The balance will include co-pays and/or deductibles and/or non-covered charges.
Why am I being billed for a MyChart Medical Advice Message?
What counts as Medical Advice Messaging?
If your doctor, nurse practitioner or physician assistant needs to make a clinical assessment or medical decision, order a test or medication, or review your medical history in order to respond to your MyChart message – or if it takes more than a few minutes to respond – the provider may bill the message exchange to your insurance.
Examples of messages that may be billed to insurance:
- A new issue or symptom requiring medical assessment or referral
- Adjusting medications
- Chronic disease check-in
- Flare-up or change in chronic condition
- Request to complete a form
What doesn’t count as Medical Advice Messaging?
If your MyChart message does not require clinical evaluation or medical advice from a doctor, nurse practitioner or physician assistant – or if it can be answered quickly and easily – it won’t cost you anything.
Examples of messages that won’t be billed to insurance:
- Request for a prescription refill
- Request to schedule an appointment
- Message that leads your provider to recommend a visit
- Follow-up care related to a recent surgery (within the past 90 days) – with exceptions for some surgeries
- Update for your doctor when no response is needed
- Message that take only a few minutes to answer
What if there is a problem with my insurance?
Your insurance carrier will send you notification when it has processed your claim. If you do not receive notification within 30 days of your service, please contact your insurance carrier. Our office may also contact you if we are experiencing delays in receiving payment from your insurance carrier. You may be asked to provide more information and assistance to resolve the issue.
What if I cannot pay my bill in full?
We have payment plans available, which allow you to make monthly payments. A Patient Financial Services representative will work with you to establish an agreeable repayment plan.
For more information please call us at 605-755-2455 weekdays 8 a.m. to 4:30 p.m.
How do I know this website is safe for credit card and check transactions?
The transaction portion of this web site is protected with encryption software from Thawte.
Can I still pay my bill by mail, either with a check or credit card?
Yes. Please see the instructions above.
Can I view my account balance online?
Yes. Online access to account information is available by logging into your MyChart account. If you have questions about your account balance or any other account-related topic, call the appropriate number listed on your statement, or call 605-755-2455 weekdays 8 a.m. to 4:30 p.m.
What if I have other questions about my account balance, charges on my bill, making payment arrangement or changes in my insurance or contact information?
The Monument Health Patient Financial Services Office is available to help. You may call the phone number listed on your statement, or call 605-755-2455 weekdays 8 a.m. to 4:30 p.m.
How do I receive a refund or cancel a payment?
All transactions processed on Monument Health Online Bill Payment are eligible for a refund if the patient would like to cancel the payment. To request payment cancellation, please call Monument Health Patient Financial Services at 605-755-2455. Please allow 7 to 10 business days for a refund of a payment processed through the Monument Health Online Bill Payment system.
If you have questions about your bill, please see About Your Bill. To learn more about Monument Health’s Financial Assistance Programs, visit Financial Assistance.
How do I request a detailed bill?
You may call the phone number listed on your statement, or Patient Financial Services at 605-755-2455 weekdays 8 a.m. to 4:30 p.m. You may also requested a detailed bill by sending a message to Customer Service via MyChart messaging.
How do I read my bill?
View a sample billing statement, explained.
Why am I getting a bill now, when my visit was so long ago?
Monument Health will process and send a billing statement after payment is received from the insurance provider and it is confirmed that the balance is owed by the patient. The time it takes depends on how long it takes to receive a response from your insurance. Delays in sending a billing statement can occur if a denial is received from the insurance provider, Monument Health will file an appeal and attempt to receive payment for the services provided.
Contact Us
Patient Financial Services Advocate
(605) 755-2455