Guest Services
Monument Health is proud to offer hospitality-style service assisting our patients, visitors and guests with non-clinical needs.Service & Hospitality is Our Speciality
Embracing the Monument Health culture of diversity, inclusion and belonging, we make service and hospitality our specialty. We can help you find your way around the hospital campus, as well as provide nearby lodging and clinic information.
You are warmly greeted by a Patient Ambassador when you enter the hospital through the Main Entrance or the Emergency Department. Patient Ambassadors are readily identified by their black attire and signature gold scarves and ties. Please don’t hesitate to let us know how we can help.
Things to Know
- Hospital visiting hours are 7:30 a.m. – 7:30 p.m. daily, including weekends and holidays.
- Visitors should check-in at the visitor check-in kiosk in the main lobby.
- Monument Health Guest Services caregivers will be available to assist visitors and answer any questions.
- Patients in the Emergency Department are permitted one support person, at the discretion of the care team.
- Valet Services are available at the 5th Street Entrance from 5 a.m.-5 p.m. and at the Cancer Care Institute from 7 a.m.-4:40 p.m.
Key Location Hours
Gifts with Heart
9 a.m. – 5 p.m., Monday – Friday
ATM
(North side of 5th Street Elevators)
24 hours – 7 days per week
crEATe Bistro
6 a.m. – 2 p.m., Monday – Friday
Nourish Café
(Tower Elevator to 1st Floor)
6:30 a.m. – 10 p.m., 7 days per week
(Closed 10 – 10:30 a.m., 6 – 7 p.m.)
Market Coffee
(Tower Elevator to 1st Floor)
7 a.m. – 11 p.m., 7 days per week
Contact Us
General Guest Services
605-755-9330
Guest Services, Main Entrance Lobby
605-755-7999
Guest Services, Emergency Department Lobby
605-755-6300
Patient Relations
605-755-4704