Job Category: Business Administration

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Work Location

Monument Health Rapid City Clinic, Flormann Street

Department

MHMC-RC Flormann St. Clinic Management

Scheduled Weekly Hours

40

Job Summary

The Manager Business Support Services works with physicians, advance practice providers and caregivers to ensure effective leadership and accountability for business services including excellence in patient care and safety, patient experience, physician and caregiver engagement and retention, financial and community stewardship. The Business Support Services Manager oversees patient reception, registration, patient scheduling and pre-authorization. Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” to promote our Monument Health vision and mission.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Job Description

Essential Functions:

• Oversees business office functions of the clinic including but not limited to scheduling, registration, referral management and patient access and revenue cycle management in conjunction with Revenue Cycle leadership.  Serves as a liaison to corporate service departments that provide and/or support these services.
• Provide system and business practice concepts and work approaches used to systematically pursue ever-higher levels of performance.
• Assumes responsibility for development and coordination of staff performance criteria, competencies and education.
• Analyze systems and procedures and recommends changes to improve workflow and efficiency.
• Ensure all patients and referring providers are interacted with respect, effectiveness and efficiency to ensure the program has appropriate and timely access to providers.
• Responsible for the overall patient experience and resolves any patient concerns in a timely manner.
• Assures end of day and end of month procedure are completed.
• Demonstrates working knowledge of payer specific guidelines to accurately process patient medical insurance policy. Uses that knowledge to teach staff to assure clean claims.
• Oversees human resource responsibilities including interviewing and selection of new caregivers, coaching and development, performance appraisals, conflict resolution, corrective actions and terminations.
• Supports the organizations purpose, vision, values, and strategic priorities.  Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Provides exceptional leadership and promotes teamwork and collaboration.  Is accountable for the overall engagement of physicians and caregivers by creating an environment in which people feel valued and respected.
• Plans and facilitates regularly scheduled provider and caregiver meetings.
• Performs work on projects, special assignments, committees, and other duties as assigned or as necessity dictates.
• All other duties as assigned.

Additional Requirements

Required:

Education – High School Diploma/GED Equivalent

Experience – 3+ years Supervisor experience; 3+ years Healthcare experience

Preferred:
Education – Associates degree in Related Field

Physical Requirements:
Sedentary work – Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category

Business Administration

Job Family

Business Services

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

RCH Medical Staff Services

Scheduled Weekly Hours

16

Starting Pay Rate Range

$20.96 – $26.20

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Enrollment Specialist is responsible for auditing credentials verifications compliant with NCQA Accreditation standards and is directly responsible for payer enrollment of organizational facilities, service locations, professional groups, physicians, practitioners, and other billing providers where required in order for the organization to receive payment for services. This position is accountable for maintaining and disseminating accurate plan participation status to operational and billing internal departments to maximize collections in the revenue cycle management process. Function as a subject matter expert for payer credentialing and enrollment representatives to ensure health system providers are fully credentialed and loaded as participating providers with all applicable government and commercial payers.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Job Description

Essential Functions:

• Directly responsible for oversight and collection of accurate credentialing of organizational providers, facilities and ancillary services.
• Oversight and collection of documentation necessary for payer enrollment of complex hospital groups and services compliant with hospital system policies and accreditation sources such as NCQA, CMS and others.
• Ensure compliance with applicable regulatory requirements, accreditation standards, payer policies, and governing documents.
• Obtain application signatures from the authorized signatory and provide all required supporting documentation. Submit applications and follow up diligently to ensure timely processing. Respond to deficiency notifications in a timely manner. Follow up diligently on provider addition requests and communicate provider changes, corrections, and terminations. Continuously monitor enrollment process for improvements. Collaborate with Legal and Accreditation to ensure regulatory and compliance requirements are met.
• Responsible for delegated credentialing policy interpretation and compliance. Responsible for annual payor credentialing file audits. Oversees delegated credentialing roster submission and tracking. Work with delegated payer contacts to address concerns within the delegation process while cultivating relationship with delegated payers.
• Works collaboratively with Medical Staff Services team to promote data integrity and to optimize effectiveness of the Credentialing database, ensuring consistency in data entry rules. Supports the implementation of new database modules applicable to Medical Staff Services. Implementation includes data migration and validation, as well as data mapping to demographic reports, participation reports, and training.
• Provides training related to payer enrollment that enhances knowledge, develop skills and enrich the team.
• Excellent interpersonal skills and ability to work efficiently with internal and external customers. Maintain positive working relationships with payer representatives, providers, and all Monument Health internal departments.
• All other duties as assigned.

Additional Requirements

Required:

Education – High School Diploma/GED Equivalent in General Studies

Experience – Minimum 1 year of healthcare experience (i.e. Credentialing/Enrollment, Billing/Collections, Business Office)

Preferred:

Education – Associates or Bachelor’s degree in Healthcare or Business

Physical Requirements:
Sedentary work – Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category

Business Administration

Job Family

Business Services

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

RCH Foundation

Scheduled Weekly Hours

40

Starting Pay Rate Range

$20.96 – $26.20

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Development Operations Assistant supports the Development Officer and development team with donor communications, administrative coordination, gift acknowledgments, event support, campaign tracking, and routine donor database updates. This role is cross-trained to provide basic CRM coverage during staff absences or high-volume fundraising periods while the Data Specialist remains the primary owner of database structure, reporting standards, data integrity systems, and CRM administration.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Job Description

Essential Functions:

• Coordinate donor stewardship activities, including gift acknowledgements, recognition, and appreciation initiatives.
• Support the planning, coordination, and execution of fundraising campaigns and special projects.
• Provide administrative and operational support to the Foundation leadership and Development Officers.
• Coordinate meetings, prepare agendas, take meeting notes, and track follow-up action items.
• Assist with planning and logistics for Foundation events, donor meetings, and volunteer activities.
• Prepare donor communications, mailings, presentations, and other development materials.
• Collaborate with the Data Specialist to support donor database accuracy, reporting requests, and campaign tracking.
• Maintain project timelines and ensure deadlines are met across multiple fundraising initiatives.
• Coordinate board and committee meeting logistics, materials, and documentation.
• Assist with budget tracking, purchasing, invoice processing, and other departmental administrative functions.
• Serve as a primary point of contact for internal departments, donors, volunteers, and community partners, providing exceptional customer service.
• Identify opportunities to improve workflows, processes, and operational efficiency within the Foundation.
• Maintain confidentiality of donor information and adhere to Foundation policies and ethical fundraising standards.
• Support Development Officers with portfolio management activities, stewardship follow-up, and special projects as assigned.
• Perform other duties as assigned to support the mission and strategic goals of the Monument Health Foundation.
• All other duties as assigned.

Additional Requirements

Required:
Education – High School Diploma/GED Equivalent in General Studies

Preferred:
Experience – 1+ years of Clerical Experience; 1+ years of Computer Skills-MS Office Applications
Education – Bachelors degree in Related Field

Physical Requirements:
Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Job Category

Business Administration

Job Family

Development

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

CS PR/Marketing

Scheduled Weekly Hours

40

Starting Pay Rate Range

$47,070.40 – $58,843.20

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Communications Specialist (CS) is responsible for promoting the mission, core values and vision of Monument Health through effective communication strategies. The CS will monitor and influence Monument Health’s reputation while providing counsel, market intelligence and stakeholder perspective to market presidents and other system stakeholders. The CS works closely with system and market leadership to provide communications planning that influences public perception. The CS handles core communication and media relations tasks ranging from building media relationships and developing media materials, to planning, writing, and producing communications for internal customers. In this position, the CS should demonstrate strong verbal and written communication and time management skills, show initiative and an ability to consistently manage deadlines. This role provides tactical program execution for the Strategic Marketing and Communications team. The CS will ensure external reputation matches internal aspirations and vision by creating awareness of, and appreciation for, the system’s services and mission among the general population both system-wide and locally. The CS promotes a culture within the department of goal-setting, strategic planning and evaluation to demonstrate value, accountability and alignment with system goals.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Job Description

Essential Functions:

• Work with a dedicated and talented team of marketing and communications professionals.
• Develop and implement communications strategies that greatly impact the success of the organization.
• Contribute to the Monument Health system by researching, developing and executing strategic initiatives that drive awareness.
• Develop and recommend innovative and creative tactics/plans to support new initiatives while providing support to current initiatives.
• Contribute to and compose media relations and communication plans. Research, write, proof, and edit materials to include news releases, press kit materials, scripts, newsletters, stories, marketing assets and executive messages, and others.
• Understand local and national traditional and social media outlets and create and maintain comprehensive media lists. Secure traditional and social media placements and actively pitch media; monitor and measure appropriate metrics.
• Monitor traditional and social media outlets for coverage and competitor developments; flag for appropriate team members.
• Proactively consume information from traditional and social media outlets. Research industry or program-relevant topics efficiently. Identify industry reporters, business reporters and bloggers.
• Work effectively as a member of an integrated marketing and communications team, facilitating storytelling for all internal and external audiences.
• Coordinate community speaking engagements for Monument Health caregivers, working in conjunction with appropriate internal departments.
• Perform other marketing and communication tasks, as assigned.
• Work to achieve the highest level of employee engagement, ownership and teamwork within the department.
• Perform responsibilities at the highest level, contributing to the system aspiration to be the best Healthcare system in America.
• Ability to work nights and weekends as needed to support various initiatives and projects.
• All other duties as assigned.

Additional Requirements

Required:

Education – Bachelors degree in Communication, Public Relations, Marketing or Related Degree

Preferred:
Experience – 1+ years of Healthcare Experience; 1+ years of Management Experience; 5+ years of Marketing/Communications Experience
Education – Masters degree in Related Field

Job Category

Business Administration

Job Family

Marketing and Communications

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular

15 Corporate Services Division

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

RCH Medical Staff Services

Scheduled Weekly Hours

40

Starting Pay Rate Range

$20.96 – $26.20

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Medical Staff Education Program Coordinator is the resource between the Medical Staff of Monument Health facilities and the Monument Health Organization. They will coordinate required organizational education and continuing medical education opportunities for the Medical Staff. The Medical Staff holds accreditation for the Accreditation Council for Continuing Medical Education (ACCME) through the Iowa Medical Society, which will be primarily coordinated by this role. The Medical Staff Education Program Coordinator will also be responsible for developing and maintaining processes related to Medical Staff student onboarding and offboarding.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Job Description

Essential Functions:

• Supports the Medical Education Committee to include identification of Medical Staff quality opportunities, collaboration with hospital quality, safety, and risk management, and coordination of Grand Rounds presentations and other CME (Continuing Medical Education) programs.
• Provides oversight of data submission, record retention, entry, and integrity to support Continuing Medical Education (CME) program and Iowa Medical Society (IMS) Accreditation.
• Completes projects without direct supervision, employing initiative, innovation, and time management skills as observed by the director.
• Continually evaluates programs and modifies as needs of the institution or environment change to obtain best utilization of resources and transfer of learning.
• Contributes to development and accomplishment of department goals as evidenced by active participation in formulation, accomplishment, and communication of goals.
• Supports the Medical Staff Education Committee through meeting support, calendar management, agenda preparation, record meeting minutes, and document coordination, management, and development.
• Develops and maintains pre and post education surveys to align with accreditation requirements for CME, to measure appropriateness of platform, education effectiveness, and feedback from participants. Establishes and maintains filing system for documentation of surveys. Reports survey results and trends to Continuing Medical Education Committee.
• Develops and maintains successful medical student, and Advanced Practice Professional (APP) student process.
• All other duties as assigned.

Additional Requirements

Required:

Education – High School Diploma/GED Equivalent

Preferred:

Education – Associates degree in Healthcare related field

Experience – 1+ years Medical Staff Experience

Physical Requirements:
Sedentary work – Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category

Business Administration

Job Family

Business Services

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

RCH Laboratory

Scheduled Weekly Hours

40

Starting Pay Rate Range

$18.00 – $22.50

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Client Service Specialist is responsible for the coordination and support for business-to-business client and patient billing as associated with contracts for client services. This position is responsible for maintaining a continuum of interest and credibility with clients as a representative of Monument Health. Client Service Specialist expedites and enhances patient access to care by scheduling diagnostic outpatient services in real time and financially clear patients prior to date of service. Financial Clearance to include completing insurance verification, pre-certification, authorization, pre-registration, notification to the patient or responsible party of estimated amount due for services provided by both the clinic and the facility, and collection of prepayment.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Job Description

Essential Functions:

• Effectively uses computerized scheduling for appointments and ancillary services following established protocols. Schedules appointments promptly and courteously and makes all attempts to meet the client’s expectations.
• Registers and checks in patients verifying accurate demographic data entry at each encounter, to include scanning and verifying photo ID.
• Responds to telephone calls in a timely manner. Uses professional communication on the telephone and interprets the caller’s needs and offers assistance as evidenced by observation and feedback.
• Financial Clearance to include completing company authorization, through verification, preform pre-registration, and notification to the patient or responsible party of estimated amount due for services provided by both the clinic and the facility, and collection of prepayment as determined by contract terms.
• Accurately bills for services related to the patient's visit.
• Efficiently resolves all assigned work queue items to ensure accurate and efficient claim submission.
• Accurately post payments to accounts for contracted services.
• Maintains complete and accurate company profiles and EMR accounts to ensure all critical data elements are obtained and input correctly in required areas to ensure efficient, accurate and complete billing.
• Works with prospective and contracted client companies to maintain positive and professional business-to-business customer service relations.
• Demonstrates knowledge of contracted and third party payer information, to ensure compliance with rules and regulations to ensure accurate reimbursement. party payer and
• Collects prepayments prior to services provided, amount to be determined based on contracted terms for amount due
• All other duties as assigned.

Urgent Care Location-

• Complete monthly accounts receivable reports and reviews delinquent account records and attempts to collect on any outstanding accounts.
• Works collaboratively with the department administrative team to secure and maintain business-to-business contracts and fee schedule pricing.

Laboratory Location-

• Manages reference lab samples by registering, ordering, and accurately labeling specimens, during the pre-processing step
• Coordinates off-site draws
• Gathers missing registration/order information
• Answers questions related to orders, specimen types, results, etc.
• Coordinates and transcribes orders for patients
• Accurately enters results received by Laboratory from send-out reference labs
• Sends results to providers/clients as needed

Additional Requirements

Required:

Education – High School Diploma/GED Equivalent in General Studies

Preferred:

Experience; 1+ years of Billing/Collections; 1+ years of Scheduling Experience

Education – Associates degree in Healthcare

Job Category

Business Administration

Job Family

Business Services

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.