At Monument Health, protecting patient information is very important. We safeguard the information of those we serve. This privacy statement describes the practices and policies we have put into place to safeguard your personal and health-related information that may be gathered and used as you visit our website.
Visitors can browse all Monument Health websites without providing any personal information. Certain pages contain forms that give visitors the option of providing us with contact information including name, physical address, phone and email address if you choose to contact us. Providing this information is voluntary. The information you submit is shared internally with Monument Health caregivers who need this information to help respond to your request or improve Monument Health operations. However, web analytics do not connect the pages you’ve visited to the contact information you supply in the web forms.
Tracking Technologies
We use analytic tools and other third-party technologies, such as Google Analytics, Cookies and Facebook pixels, to collect non-personal information regarding you in the form of various usage and user metrics when you use our websites. We use these tracking technologies to gather information and aggregate data from our website visitors such as which pages are visited and how often they are visited. Information is captured using various technologies and may include cookies. If such technology is used, you may opt out of it by clicking on the “Opt Out” link at the bottom of the home web page.
We may use and disclose your activity information unless restricted by this policy or by law; however, all web activity is anonymous and not connected to patient names or information. Some examples of the ways we use your activity information include:
- Marketing, product development, and research purposes.
- Tracking resources and data accessed on the website.
- Developing reports regarding website usage, activity and statistics.
- Assisting users experiencing website problems.
- Enabling certain functions and tools on this website.
- Tracking paths of visitors to this website and within this website.
Sharing Information with Third Parties
We do not share personal information with third parties unrelated to Monument Health, except when required for legal purposes or investigations.
Email Communications
Communication that you send to us via the email links and forms on our website may be shared with caregivers or medical personnel most able to address your inquiry. We make every effort to respond in a timely manner once communications are received.
Because email does not serve as a secure and confidential means of communication, please do not use email to share private information. If you wish to have a private discussion, please use your MyChart account or call your provider.
Monument Health also sends email communication for marketing purposes. Recipients of these emails have opted in for this information. Users may also opt-out at any time by clicking the opt-out link included in each email.
MyChart and Protected Health Information
Monument Health offers patients a secure online health connection known as MyChart. MyChart is owned and operated by Epic and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given to your health records.
Monument Health SMS Terms and Conditions
When you sign up for text messages from Monument Health, you are signing up to receive text messages related to your relationship with Monument Health and partners/affiliates if applicable. These messages may include:
- Updates or requests related to your visits
- Information related to your MyChart account
- A one-time passcode
- Prescription reminders
- Billing notifications
- Other messages related to care management or your relationship with Monument Health
You can opt-out of SMS messages by texting STOP to respective short code (222222). Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using MyChart or text HELP to the short code for instructions.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 605-755-9890.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.
Contact us at 605-755-9890 or mycharthelp@monument.health.
Updated: October 14, 2024