Transfer Center Specialist | Rapid City Hospital | Full Time – 36 Hours

Rapid City, SD USA Full time 23_3049


Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

COVID Vaccination Statement

Ensuring the safety and well-being of our patients, visitors, staff, and communities is our deepest commitment at Monument Health. As a condition of employment, Monument Health requires all employees be fully vaccinated * against COVID-19, or have obtained an approved medical or religious exemption, prior to starting employment. 

*Fully vaccinated means it has been at least two weeks since the completion of a COVID-19 primary vaccination series. COVID-19 primary vaccination series is defined as the administration of a single-dose vaccine (such as the Janssen (Johnson & Johnson) COVID-19 Vaccine) or the administration of all required doses of a multi-dose vaccine (such as the Pfizer-BioNTech COVID-19 Vaccine (interchangeable with the licensed Comirnaty Vaccine) or the Moderna COVID-19 Vaccine).

Pay Rate Range




(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

In a Transfer Center role the Specialist will be the single point of contact for facilities/providers requesting transfer to a Monument Health hospital. The Specialist obtains patient information critical to determining the appropriate Monument Health provider and level of care while coordinating phone call between the referring and receiving providers. In the patient placement role, the Transfer Center Specialist will be responsible for facilitating patient flow within Monument Health, balancing bed requests with priority of need. This position works closely with referring hospitals, receiving hospital, and internal Monument Health physicians and caregivers. The specialist must demonstrate skilled customer focus while coordinating patient transfer.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

  • Proficient in data entry, telephone systems with call recording, and / or Bed Management systems and office-oriented systems as required to support operations.
  • Responsible for working to improve relations with referring providers while interacting with multiple departments in order to ensure quality care to patients.
  • Facilitates communications with referring and receiving providers.
  • Follows up with referring and receiving providers to gather feedback and ensure a seamless process.
  • Acts as a customer service representative taking appropriate steps to meet the needs of all callers.
  • Maintains accurate and timely documentation relating to all calls.
  • Scans documents into patient record.
  • Escalates issues and communicates appropriately with Transfer Center CRN and/or Director as appropriate.
  • Demonstrated ability to handle multiple tasks and remain flexible.
  • Demonstrates knowledge of regulatory requirements including EMTALA.
  • All other duties as assigned.

Additional Requirements


Experience - 1+ year clinical setting; 1+ year hospital setting

Education - High School Diploma/GED Equivalent


Certification - Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT)

Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category


Job Family

Nursing Support


RCH Transfer Center

Scheduled Weekly Hours



Employee Type


10 Monument Health Rapid City Hospital, Inc.

Make a differenceEvery day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.