Revenue Cycle Training Quality Improvement Advisor | Full Time 40 Hours

Rapid City, SD Full time 22_1986


Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Job Category

Revenue Cycle

Job Family

Revenue Integrity


RCH Revenue Cycle Management Services

Scheduled Weekly Hours



Employee Type


Job Summary

The Revenue Cycle Training and Quality Improvement Advisor will participate in the research, design, creation, delivery of training and education related to revenue cycle operations and management utilizing the principles of Instructional Systems Design and Adult Learning Theories. The Advisor will actively monitor strategic initiatives intended to enhance organizational effectiveness and continuous improvement by performing quality reviews, communicating deficiencies, and recommending best practice adjustments and opportunities.

Job Description

Essential Functions:

Training and Education:

  • Facilitate training for all new and existing Monument Health Revenue Cycle staff as requested and assigned.

  • Deliver and conduct engaging and effective training sessions and educational offerings to diverse audiences utilizing appropriate learning strategies.  Incorporate the principles of Adult Learning in training classes.  Assess training needs before, during and after each class.  Prepare the learning environment/classroom including set up, tear down, and other logistics.  Perform attendance and complete required documentation related to class session.  Make necessary adjustments to training delivery based on leadership, student and training team feedback.

  • Teach and mentor additional caregivers who will assist with ongoing training for end users. This will include monitoring the trainer’s adherence to course curriculum, knowledge of applicable workflows, and overall Epic and other software system knowledge.

  • Additional duties as assigned.

Instructional System Design:

  • Assist with the planning, development, implementation and revision of curriculum in keeping with changes in organization’s professional and leadership development needs and in keeping with industry best practices.

  • Develop and design self-paced web-based learning, synchronous web-based learning, and classroom learning and materials for revenue cycle training and education programs as well as ongoing professional development opportunities such as internal certification, career ladders, etc.

  • Develop, test, and maintain course curriculum along with all training materials for the respective type of medium application.  Develop learning objectives and goals for each new curriculum and review learning objectives for existing curriculum.  Prepare instructional material for printing and develop outlines with necessary details to direct instruction. Publish, edit, and revise content as necessary.

  • Ensure all classroom training and related training materials adhere to current Monument Health policies and procedures.

  • Additional duties as assigned.

Quality Assurance and Improvement:

  • Monitor current systems to ensure the Revenue Cycle caregivers are utilizing systems to their maximum potential.

  • Performs quality reviews as required and upon implementation of automation changes within Revenue Cycle and communicate outcomes and opportunities.

  • Randomly audit Revenue Cycle caregivers to ensure individual is utilizing systems and follow-up procedures accurately.

  • Provide hands on support to system end users with learned application knowledge and documents project issues.

  • Assists Revenue Cycle leaders with planning, design, implementation, and maintenance of comprehensive continuous quality improvement program.  Assists in educating current and new staff of all levels about continuous improvement and best practice opportunities.

  • Additional duties as assigned.

Additional Requirements


Education - High School Diploma or GED equivalent

Certification - Lean Six Sigma Yellow Belt within one year of hire; NAHAM CHAA or AAHAM CRCS within one year of hire


Education - Associates degree or equivalent certification in Healthcare, Education, Business or related field

Certification - Lean Six Sigma or IHI Quality and Safety

Experience - 3+ years of Healthcare Experience; 3+ years of Education Training Experience; 3+ years of Revenue Cycle Experience

Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

10 Monument Health Rapid City Hospital, Inc.

Make a differenceEvery day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.