Patient Financial Advocate | Admissions | Full Time 40 Hours

Rapid City, SD Full time 22_1494


Current Employees:

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Job Category

Revenue Cycle

Job Family

Patient Financial Counseling


RCH Admissions Services

Scheduled Weekly Hours



Employee Type


Job Summary

Assists with the daily operation of the Business Office through the processing of all personal and insurance payments. Communicates with patients and handles billing issues by contacting third party payers regarding payments. Ensures all third party payers are paying according to signed contract.

Job Description

Essential Functions:

  • Balance all clinic money received from patients.
  • Completes reminders received per department guidelines.
  • Maintains complete and accurate documentation of account transactions and conversations.
  • Conducts timely follow up of client accounts as needed.
  • Assists new patients with paperwork while evaluating patient financial status and establishes payment plans as appropriate. Verifies that all new patient forms are complete and signed.
  • Calculates and collects patient financial liability including co-pay, coinsurance, and deductible. Establishes payment arrangements at the time of visit. Accepts payment and generates receipts.
  • Performs the following routine daily collection and related activities.
  • Recommends placement of account for further collection activity, including legal action, as evidenced by documentation, observation and feedback.
  • Responsible to ensure quality services in self pay collections is given in accordance to applicable policies, procedures and guidelines.
  • Works with patient and agencies in getting applications approved.
  • All other duties as assigned.

Additional Requirements

Education - High School Diploma/GED Equivalent in General Studies

Experience - 1+ years of HealthCare Administration Experience

Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

10 Monument Health Rapid City Hospital, Inc.

Make a differenceEvery day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.