Nurse Manager of Ambulatory Operations | Orthopedic and Specialty Hospital

Rapid City, SD USA Full time 22_4255


Current Employees:

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COVID Vaccination Statement

Ensuring the safety and well-being of our patients, visitors, staff, and communities is our deepest commitment at Monument Health. As a condition of employment, Monument Health requires all employees be fully vaccinated * against COVID-19, or have obtained an approved medical or religious exemption, prior to starting employment. 

*Fully vaccinated means it has been at least two weeks since the completion of a COVID-19 primary vaccination series. COVID-19 primary vaccination series is defined as the administration of a single-dose vaccine (such as the Janssen (Johnson & Johnson) COVID-19 Vaccine) or the administration of all required doses of a multi-dose vaccine (such as the Pfizer-BioNTech COVID-19 Vaccine (interchangeable with the licensed Comirnaty Vaccine) or the Moderna COVID-19 Vaccine).

Job Summary

It starts with heart. That is what you will do each day. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

As the Nurse Manager of Ambulatory Operations, you will be leading a team in a clinic-based setting that utilizes the latest technology in orthopedics, neurosurgery, pain management and podiatry procedures that serve to improve patients’ abilities to enjoy their everyday activities. Monument Health joined the Mayo Clinic Care Network, and this prestigious collaboration grants special access to Mayo Clinic's extensive knowledge, resources, and world-leading expertise.

The Nurse Manager of Ambulatory Operations reports directly to the Director of Ambulatory and Surgical Services and is supported by and collaborates with a team consisting of Physicians, Advanced Practice Providers, RNs, LPNs, MAs, and other support staff. The Nurse Manager of Ambulatory Operations at this exceptional hospital will maximize success in each department by leading with a transformational, hands-on leadership style. Responsibilities will include planning, organizing, and managing the day-to-day clinic operations in order to meet the goals of Monument Health, as well as meet federal, state, and local regulatory and/or accrediting agencies. You will lead organizational and human performance to include patient experience, quality, safety, productivity, and financial performance. You will develop caregivers’ talents to adopt ideas, new processes, new technology, and new products to ensure successful innovation along with supervising and evaluating the daily activities of the department. Scheduling nursing caregivers, completing performance appraisals, interviewing/hiring, disciplinary action, and terminating along with caring for the well-being of all caregivers is also functions of this role.

Monument Health Orthopedic and Specialty Hospital is in an outdoor paradise surrounded by mountains, lakes, and national forests. Access to outdoor activities such as hiking, kayaking, skiing, snowboarding, mountain biking, boating, water skiing, fishing and so much more makes this area an ideal place to live and work! Rapid City, South Dakota has a small-town atmosphere with access to amenities such as a regional airport and a variety of shopping and dining choices year around!

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions

  • Demonstrates and executes effective leadership and management skills and ensures service excellence to all.  Leads and manages clinical setting with a focus on the Monument Health strategic priorities.
  • Oversees and ensures efficient clinic nursing operations, ensuring a high level of patient care, quality, service, and productivity.  Demonstrates strong knowledge of care delivery systems and implements evidence-based best practices.  Provides operational and technical direction.  Continually monitors clinical performance, resolves problems, and revises operations as needed.  Monitors key performance indicators and identifies and implements areas for improvement.
  • Demonstrates a clear understanding of core business structures, systems, practices, trends, and technologies within our current industry and of those in which we choose to compete in the future.
  • Ensures new ideas are adopted and implemented to continually support the organization’s purpose and vision.  Ensures caregivers share knowledge, understand decisions and the reasons why decisions are made and implemented.
  • Provides exceptional leadership and promotes teamwork and collaboration.  Is accountable for the engagement of clinical caregivers by creating an environment in which people feel valued and respected.
  • Motivates staff in a positive manner toward a higher level of performance.  Develops subordinates by direct teaching, coaching, guidance, and by recognizing needs for staff development.  Ensures cross training is completed for staff and that development of staff is done via modality training and education.  Displays strong patient experience skills in daily operations.  Cultivates relationships with caregivers and providers to work cooperatively toward common goals.  Displays professionalism and positive interpersonal skills when dealing with physicians, advanced practice providers, caregivers, patients, visitors, and the community.
  • Performs human resource management responsibilities for nursing/clinic staff including interviewing and selection of new caregivers, orientation and onboarding, coaching and development, performance appraisals, conflict resolution, corrective action and terminations in collaboration with ambulatory operations leadership.  Ensures appropriate staffing assignments to provide safe, efficient, quality patient care.
  • Investigates/resolves complaints of caregivers, patients, visitors, ancillary departments, and medical staff through direct action or referral to appropriate individuals.  Facilitates positive provider and caregiver communications.
  • Assists with quality improvements and maintenance of clinic/patient/visitor/provider and caregiver safety.  Assures that quality control requirements are met per identified clinic and departmental policies.
  • Provides input into the annual operating and capital budgets and is accountable to operate within budget guidelines.
  • Assists in the integration of new providers and services to facilities to assure staffing, practices, supplies, equipment meets the new provider/service needs.
  • Plans and facilitates regularly scheduled caregiver meetings and participates in provider meetings as appropriate.
  • Performs work on projects, special assignments, committees, and other duties as assigned or as necessity dictates.

Additional Requirements


Education - Bachelors in Nursing

Certifications - Registered Nurse (RN) - South Dakota Board of Nursing; Basic Life Support (BLS) - American Heart Association (AHA)


Work Experience - 1+ years Management Experience; 1+ years Registered Nurse Experience

Physical Requirements
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Job Category


Job Family

Ambulatory Nursing


MHOSH-Clinic Orthopedic Surgery

Scheduled Weekly Hours



Employee Type


70 Monument Health Orthopedic and Specialty Hospital

Make a differenceEvery day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.