Medical Imaging Follow Up Coordinator | Radiology | Full Time 40 Hours

Rapid City, SD USA Full time 23_2024


Current Employees:

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COVID Vaccination Statement

Ensuring the safety and well-being of our patients, visitors, staff, and communities is our deepest commitment at Monument Health. As a condition of employment, Monument Health requires all employees be fully vaccinated * against COVID-19, or have obtained an approved medical or religious exemption, prior to starting employment. 

*Fully vaccinated means it has been at least two weeks since the completion of a COVID-19 primary vaccination series. COVID-19 primary vaccination series is defined as the administration of a single-dose vaccine (such as the Janssen (Johnson & Johnson) COVID-19 Vaccine) or the administration of all required doses of a multi-dose vaccine (such as the Pfizer-BioNTech COVID-19 Vaccine (interchangeable with the licensed Comirnaty Vaccine) or the Moderna COVID-19 Vaccine).

Pay Rate Range




(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

The Medical Imaging Coordinator will oversee all aspects of the Follow Up Manager program and be our main interface with provider offices. Additionally, the role has front-office, patient-facing responsibilities (scheduling, registration, etc.) and high-level administrative support by preparing statistical reports, handling information requests, performing clerical functions such as preparing correspondence, receiving visitors, ordering supplies, arranging conference calls, and scheduling meetings. Promotes department goals and objectives in accordance with established policies.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

  • Utilizes the Follow up Manager Software to identify and track patients who have not received the recommended imaging follow up exams.
  • Obtain orders from the patient’s provider for the recommended follow up exam and schedule patient. 
  • Act as a resource to providers and schedulers when earlier appointments are needed by a provider. Work with modality teams to find appointments that meet provider and patient needs whenever possible.
  • Maximize scheduling efficiency to reduce backlogs, meet the needs of patients and providers, maximize revenue capture, and minimize staff and equipment downtime.
  • Call patients who cancelled or did not arrive (no show) to determine reason and offer to reschedule. If barriers exist for patient, forward to management. Document no show and short notice cancellations (within 24 hours of appointment).
  • Make reminder calls to patients for high revenue and high expense appointments. Examples are Multiple procedure MRI (high revenue), Nuclear Medicine procedures with high cost radiopharmaceuticals.
  • Promote strong professional relations with patient referral resources.
  • Perform and assist with all front-office and administrative requests.
  • Track and trend areas with excessive appointment scheduling delays and report to appropriate MIS leader.
  • Office supplies inventory control and replenishment requests.
  • All other duties as assigned.

Additional Requirements

Education - High School Diploma/GED Equivalent in General Studies

Experience - 5+ years medical imaging or related healthcare field experience; 3+ years medical terminology experience

Experience - 1+ years of medical patient accounts experience

Physical Requirements:
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Job Category


Job Family

Administrative Support


RCH Radiology Support

Scheduled Weekly Hours



Employee Type


10 Monument Health Rapid City Hospital, Inc.

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Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.