Careers

Customer Care Specialist | Home Plus Rapid City | Full Time 40 Hours

Rapid City, SD Full time 22_2144

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Job Category

Patient Services

Job Family

Patient Support

Department

Home Plus RC Home Care Services

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

Job Summary

The Customer Care Specialist is responsible for acting as a liaison between internal and external customers. Accurate maintains records and assures effective workflow. Communicates courteously, professionally and appropriately.

Job Description

Essential Functions

  • Provides courteous, compassionate and respectful treatment of internal and external customers
  • Greets all callers in a pleasant manner, effectively handling their needs.
  • Complete and process documentation in an accurate and timely manner.
  • Maintain a highly organized, efficient flow of information and be able to handle multiple tasks at a time.
  • Assist in the smooth flow of information and maintain ongoing communication between customers and business.
  • All other duties as assigned.

Additional Requirements

Required:
Education - High School Diploma/GED Equivalent in General Studies

Preferred:
Experience - 1+ years of Home Medical Equipment Experience or 1+ years of Home Care/Hospice Experience; 3+ years of Customer Service Experience; 1+ years Hospital Experience; 1+ years Clinical Experience

Physical Requirements:
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

40 Monument Health Home Plus

Make a differenceEvery day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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