Current Employees:
If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
COVID Vaccination Statement
Ensuring the safety and well-being of our patients, visitors, staff, and communities is our deepest commitment at Monument Health. As a condition of employment, Monument Health requires all employees be fully vaccinated * against COVID-19, or have obtained an approved medical or religious exemption, prior to starting employment.
*Fully vaccinated means it has been at least two weeks since the completion of a COVID-19 primary vaccination series. COVID-19 primary vaccination series is defined as the administration of a single-dose vaccine (such as the Janssen (Johnson & Johnson) COVID-19 Vaccine) or the administration of all required doses of a multi-dose vaccine (such as the Pfizer-BioNTech COVID-19 Vaccine (interchangeable with the licensed Comirnaty Vaccine) or the Moderna COVID-19 Vaccine).
Pay Rate Range
$16.00to
$20.00(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Customer Care Specialist is responsible for acting as a liaison between internal and external customers. Accurate maintains records and assures effective workflow. Communicates courteously, professionally and appropriately.Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
*Supportive work culture
*Medical, Vision and Dental Coverage
*Retirement Plans, Health Savings Account, and Flexible Spending Account
*Instant pay is available for qualifying positions
*Paid Time Off Accrual Bank
*Opportunities for growth and advancement
*Tuition assistance/reimbursement
*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)
*Flexible scheduling
Job Description
Essential Functions
- Provides courteous, compassionate and respectful treatment of internal and external customers
- Greets all callers in a pleasant manner, effectively handling their needs.
- Complete and process documentation in an accurate and timely manner.
- Maintain a highly organized, efficient flow of information and be able to handle multiple tasks at a time.
- Assist in the smooth flow of information and maintain ongoing communication between customers and business.
- All other duties as assigned.
Additional Requirements
Required:
Education - High School Diploma/GED Equivalent in General Studies
Preferred:
Experience - 1+ years of Home Medical Equipment Experience or 1+ years of Home Care/Hospice Experience; 3+ years of Customer Service Experience; 1+ years Hospital Experience; 1+ years Clinical Experience
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Job Category
Patient ServicesJob Family
Patient SupportDepartment
Home Plus RC Home Care ServicesScheduled Weekly Hours
40Shift
Employee Type
Regular 40 Monument Health Home PlusMake a difference. Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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