COVID-19 Information Visitor Policy for COVID-19

Visitor Policy for COVID-19

Effective Aug. 2, 2021

GENERAL POLICIES

To limit the spread of COVID-19 virus, Monument Health had developed policies to limit the number of people inside its healing environments.

  • Hospital patients may have two visitors at a time (effective March 16, 2021).
  • Hospital visiting hours are 7:30 a.m. to 7:30 p.m.
  • Patients who are COVID-19 positive are not permitted to have visitors. Exceptions could be made if pre-approved by the care team.
  • All visitors are asked to screen themselves for COVID-19 symptoms prior to entering a facility. If you have symptoms, a pending COVID-19 test or recent contact with a COVID-19-positive person, you must not enter a facility.
  • Visitors must wear a mask or face covering while inside any Monument Health facility. If a visitor doesn’t have a mask, one will be provided.
  • Depending on waiting room capacity to accomplish social distancing, visitors or support persons could be asked to wait outside the facility.
  • Visitation at any Monument Health facility might be delayed or denied, depending on care needs of the patient.
  • Patients who need help communicating care plans can work with the patient care team to identify a single support person to be with the patient.

By Department

Emergency Department - 1 visitor
  • If the patient is under 18 years of age, the visitor should be a parent or legal guardian. In these cases, two parents/guardians may be with their child.
  • Children under 16 years of age are not permitted as visitors. Exceptions will be determined by a patient’s care team.
Cancer Care Institute – 1 visitor 7 a.m. to 5 p.m.
  • This includes patients receiving outpatient cancer care. The policy for inpatient oncology unit is covered under the GENERAL POLICIES.
  • Visitors might be asked to wait outside if the waiting area cannot accommodate the number of people in the area and maintain physical distancing.
Outpatient Services – 1 support person
  • This includes physician visits, imaging, and Urgent Care.
  • If the patient is under 18, the support person should be a parent or legal guardian.
  • Urgent Care patients and their support persons will be asked to remain in their vehicle in the parking lot and call the posted number to wait until they are called.
  • The Urgent Care support person can be a minor. In some situations, other family members can accompany the patient as well.
Surgery and Procedures – 1 support person
  • The support person should wait offsite while the patient is having their procedure until contacted by the patient’s care team.
  • This is true for surgeries and endoscopic procedures.
  • Exceptions include cases where the patient is a child or disabled adult. Then the family member can stay in the waiting room.
New Babies, Children – 2 visitors
  • In Labor and Delivery, up to two visitors at a time can take turns being with mothers and newborns.
  • In the Neonatal Intensive Care Unit, the Pediatrics Department or the Emergency Department up to two parents/guardians will be allowed to be with their child.
  • Each visitor will need a passcode provided by the patient.
Monument Health Rehabilitation Hospital – 2 visitors
  • Patients at Monument Health Rehabilitation Center in Rapid City are permitted two visitors at a time, and two visits per day.
  • Please call before 605-755-1230 prior to arriving to ensure the visit will not interfere with patient therapy schedules.
Hospice, End-of-Life – please contact facility staff
  • Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.

TECHNOLOGY CAN HELP YOU STAY IN TOUCH

Patients are still able to stay in touch with friends and family via electronic means such as Google Hangouts, Zoom, Jitsi Meet or Apple FaceTime. In many cases, Monument Health hospitals have iPads available for patient use if patients don’t have their own devices.

In addition, family and friends can send e-cards to their hospitalized loved one by visiting the Monument Health E-Cards web page. Your card will be printed in the hospital and delivered with the patient’s meal. Patients at all five Monument Health Hospitals, as well as the Orthopedic & Specialty Hospital, can receive cards.