COVID-19 Information Visitor Policy for COVID-19

Visitor Policy for COVID-19

UPDATED VISITOR POLICY
Effective March 26, 2021

The current policy includes the following:

  • Hospital patients may have two visitors at a time (effective March 16, 2021).
  • Emergency Department patients may have one visitor or support person accompany them.
  • At Monument Health Rapid City Hospital, people visiting adult patients should enter the hospital at the new Fifth Street Entrance.
  • Visiting hours at the hospitals are 7:30 a.m. to 7:30 p.m.
  • Patients at Monument Health Rehabilitation Center in Rapid City are permitted two visitors at a time, and two visits per day. Please call before 605-755-1230 prior to arriving to ensure the visit will not interfere with patient therapy schedules.
  • Patients who are COVID-19 positive are still not permitted to have visitors. Exceptions could be made if pre-approved by the care team.
  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms.
  • Visitors must wear a mask or face covering while inside a Monument Health facility. If a visitor does not have a mask, one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • If a visitor has a pending COVID-19 test, or recent contact with a person with confirmed or suspected COVID-19 they are not permitted to enter the Monument Health facility.
  • Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.

Clinics, Urgent Cares, Outpatient Services

  • Effective Aug. 17, 2020.
  • Patients receiving clinic, urgent care or outpatient hospital services can have one (1) support person accompany them for their visit.
  • If the patient is under 18, the support person should be a parent or legal guardian.
  • Urgent care patients and their support persons will be asked to park in the facility parking lot, call the posted number and then wait in their vehicle until they are called.
  • If a waiting room or other patient area becomes too crowded for safe physical distancing, the support person could be asked to wait outside during the visit.
  • Depending on the care needs of the patient, the support person could be asked to wait outside the facility.

Emergency Department – one visitor.

  • If the patient is under 18 years of age, the visitor should be a parent or legal guardian. 
  • Children under 16 years of age are not permitted as visitors. Exceptions will be determined by a patient’s care team.

Surgery and Procedures – one support person.

  • Visitors must wait off site while the patient is having their procedure or surgery until contacted by the patient’s care team.
  • This is true for surgeries and endoscopic procedures.
  • Exceptions include cases where the patient is a child or disabled adult. Then the family member can stay in the waiting room.
  • This policy is in place to reduce the spread of COVID-19 infections by reducing the number of people in waiting rooms.

Cancer Care patients are permitted one visitor to accompany them between the hours of 7 a.m. – 5 p.m.

  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Labor-and-delivery – As many as two visitors at a time can visit.

  • Up to two visitors at a time can take turns being with mothers and newborns.
  • Each visitors will need a passcode provided by the patient.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Children – two visitors at a time

In the Neonatal Intensive Care Unit, the Pediatrics Department or the Emergency Department up to two parents/guardians will be allowed to be with their child.

  • Visitors will need a passcode code provided by the patient in order to visit.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Patients in hospice care or receiving end-of-life treatment will be allowed special exceptions to the visitor policy. Please contact facility staff.

  • Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Long-Term Care Facilities

  • Scheduled visits only. Please contact the facility Activity Director or Business office to schedule a visit.
  • Friends and family are encouraged to communicate with loved ones remotely through phone calls, Facebook or video conferencing.
  • Based on guidelines from the DOH, alternative visiting exceptions may be arranged by facility staff.

Patients with special needs who need help communicating care plans can work with the patient care team to identify a single support person to be with the patient.

  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms. If a visitor does not have their own mask one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Patients are encouraged to use technology to stay in touch with their loved ones. Monument Health will assist patients with technology.

Patients are still able to stay in touch with friends and family via electronic means such as Google Hangouts, Zoom, Jitsi Meet or Apple FaceTime. In many cases, Monument Health hospitals have iPads available for patient use if patients don’t have their own devices.

In addition, family and friends can send e-cards to their hospitalized loved one by visiting the Monument Health E-Cards web page. Your card will be printed in the hospital and delivered with the patient’s meal. Patients at all five Monument Health Hospitals, as well as the Orthopedic & Specialty Hospital, can receive cards.

Thank you in advance for your understanding. Patient safety is our priority.

Vendors:

  • Vendor access to Monument Health facilities is currently suspended, with the exception of those vendors who are essential for patient care and/or surgical procedures.
  • Food, floral and other gift deliveries for patients are able to be dropped off at the hospital main entrances. Family members are encouraged to check with the patient’s hospital caregivers for the best times and appropriate materials.

Volunteers:

  • Volunteers are being invited back in certain areas of highest need. Safety measures are in place to protect our volunteers, patients and caregivers. Please contact Volunteer Services for more information at rchvolunteerservices@monument.health