COVID-19 Information Visitor Policy for COVID-19

Visitor Policy for COVID-19

UPDATED VISITOR POLICY Effective July 27, 2020

The current policy includes the following:

  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms.
  • Visitors must wear a mask or face covering while inside a Monument Health facility. If a visitor does not have their own mask, one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.

Hospitalized patients are permitted one (1) visitor at a time.

  • Effective July 27, 2020
  • Hospital visiting hours are 9 a.m. – 4 p.m.
  • Visitors are limited to no more than two (2) visiting sessions in a 24-hour period.
  • Children under 16 years of age are permitted to visit a parent or legal guardian if accompanied by an adult (total of two visitors).
  • Visitation may be delayed or refused depending on the care needs of the patient.
  • Visitors are asked to remain in the patient room. Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may not stay overnight. Exceptions will be determined by a patient’s care team
  • Visitors will not be allowed in COVID-19 positive or patients-under-investigation patient rooms. End-of-life/comfort care exceptions will be determined by a patient’s care team.

Emergency Department patients are permitted one (1) visitor for the duration of their visit.

  • Effective July 27, 2020
  • If the patient is under 18 years of age, the visitor should be a parent or legal guardian.
  • Visitors must remain in the patient room. If the patient is suspected or known to have COVID-19, the use of technology will be considered prior to offering in-person visitation.
  • Visitation may be delayed or refused depending on the care needs of the patient.
  • Children under 16 years of age are not permitted as visitors. Exceptions will be determined by a patient’s care team.

Surgery and Procedure patients are permitted one (1) visitor to accompany them.

  • Effective July 27, 2020
  • Visitors must wait off site while the patient is having their procedure or surgery until contacted by the patient’s care team.

Cancer Care patients are permitted one (1) visitor to accompany them between the hours of 7 a.m. – 5 p.m.

  • Effective July 20, 2020
  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms. If a visitor does not have their own mask one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are not permitted to use any common spaces, including the cafeteria and lounges. Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Labor-and-delivery patients may have two support persons accompany them during their stay. No siblings allowed.

  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms. If a visitor does not have their own mask one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are not permitted to use any common spaces, including the cafeteria and lounges. Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Parents and guardians with children in the Neonatal Intensive Care Unit, the Pediatrics Department or the Emergency Department will be allowed to be with their child, up to two at a time.

  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms. If a visitor does not have their own mask one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are not permitted to use any common spaces, including the cafeteria and lounges. Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Patients in hospice care or receiving end-of-life treatment will be allowed special exceptions to the visitor policy. Please contact facility staff.

  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms. If a visitor does not have their own mask one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are not permitted to use any common spaces, including the cafeteria and lounges. Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Long-Term Care Facilities

  • All locations are temporarily closed to all visitors until further notice to protect the health of our employees and residents who face the highest risk of illness.
  • Friends and family are encouraged to communicate with loved ones remotely through phone calls, Facebook or video conferencing.
  • Based on guidelines from the DOH, alternative visiting exceptions may be arranged by facility staff.

Patients with special needs who need help communicating care plans can work with the patient care team to identify a single support person to be with the patient.

  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms. If a visitor does not have their own mask one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are not permitted to use any common spaces, including the cafeteria and lounges. Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Patients are encouraged to use technology to stay in touch with their loved ones. Monument Health will assist patients with technology.

In addition, family and friends can send e-cards to their hospitalized loved one by visiting the Monument Health E-Cards web page. Your card will be printed in the hospital and delivered with the patient’s meal. Patients at all five Monument Health Hospitals, as well as the Orthopedic & Specialty Hospital, can receive cards.

Thank you in advance for your understanding. Patient safety is our priority.

Vendors:

  • Vendor access to Monument Health facilities is currently suspended, with the exception of those vendors who are essential for patient care and/or surgical procedures.
  • Food, floral and other gift deliveries for patients are able to be dropped off at the hospital main entrances. Family members are encouraged to check with the patient’s hospital caregivers for the best times and appropriate materials.

Volunteers:

  • Effective Monday, March 16, 2020: All volunteer programs will be suspended until further notice.

Students:

  • Job shadows, unpaid internships and special student programs like Project SEARCH, are being suspended effective immediately.