COVID-19 Information Visitor Policy for COVID-19

Visitor Policy for COVID-19

UPDATED VISITOR POLICY Effective Nov. 2, 2020

The current policy includes the following:

  • No visitation to hospitalized patients or patients in the Emergency Department.
  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms.
  • Visitors must wear a mask or face covering while inside a Monument Health facility. If a visitor does not have their own mask, one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • If a visitor has a pending COVID-19 test, or recent contact with a person with confirmed or suspected COVID-19 they may not be permitted to enter the Monument Health facility.
  • Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Effective August 17, 2020.
  • Patients can have one (1) support person accompany them for the duration of their clinic visit. If the patient is under 18, the support person should be a parent or legal guardian.
  • Urgent Care patients and their support persons will be asked to park in the facility parking lot, call the posted number and then wait in their vehicle until they are called.
  • If a waiting room or other patient area becomes too crowded for safe physical distancing, the support person might be asked to wait outside during the clinic visit.
  • Depending on the care needs of the patient, the support person could be asked to wait outside the clinic.

Hospitalized patients no visitors (exceptions apply).

  • Patients under 18 may have one (1) support person.
  • Patients with developmental disabilities may have one (1) support person.

Emergency Department no visitors (exceptions apply).

  • If the patient is under 18 years of age, one (1) parent or legal guardian may accompany the patient.
  • Children under 16 years of age are not permitted as visitors. Exceptions will be determined by a patient’s care team.

Outpatient Surgery and Procedure patients are permitted one (1) visitor to accompany them.

  • Visitors must wait off site while the patient is having their procedure or surgery until contacted by the patient’s care team.

Cancer Care patients are permitted one (1) visitor to accompany them between the hours of 7 a.m. – 5 p.m.

  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms. If a visitor does not have their own mask one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Labor-and-delivery patients may have one (1) support person accompany them during their stay. No siblings allowed.

  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms. If a visitor does not have their own mask one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are not permitted to use any common spaces, including the cafeteria and lounges. Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Parents and guardians with children in the Neonatal Intensive Care Unit, the Pediatrics Department or the Emergency Department will be allowed to be with their child, one (1) at a time.

  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms. If a visitor does not have their own mask one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are not permitted to use any common spaces, including the cafeteria and lounges. Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Patients in hospice care or receiving end-of-life treatment will be allowed special exceptions to the visitor policy. Please contact facility staff.

  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms. If a visitor does not have their own mask one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are not permitted to use any common spaces, including the cafeteria and lounges. Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Long-Term Care Facilities

  • All locations are temporarily closed to all visitors until further notice to protect the health of our employees and residents who face the highest risk of illness.
  • Friends and family are encouraged to communicate with loved ones remotely through phone calls, Facebook or video conferencing.
  • Based on guidelines from the DOH, alternative visiting exceptions may be arranged by facility staff.

Patients with special needs who need help communicating care plans can work with the patient care team to identify a single support person to be with the patient.

  • Prior to entering facilities, visitors will be screened for COVID-19 symptoms. If a visitor does not have their own mask one will be provided for the duration of the visit.
  • Visitors who do not pass the screening process will not be permitted entry to the facility.
  • Visitors are not permitted to use any common spaces, including the cafeteria and lounges. Visitors are required to comply with all safety protocols, including hand hygiene, masking, and physical distancing.
  • Visitors may be asked to wait outside if the waiting space cannot accommodate the number of people in the area and maintain physical distancing.
  • Visitation may be delayed or refused depending on care needs of the patient.

Patients are encouraged to use technology to stay in touch with their loved ones. Monument Health will assist patients with technology.

Patients are still able to stay in touch with friends and family via electronic means such as Google Hangouts, Zoom, Jitsi Meet or Apple FaceTime. In many cases, Monument Health hospitals have iPads available for patient use if patients don’t have their own devices.

In addition, family and friends can send e-cards to their hospitalized loved one by visiting the Monument Health E-Cards web page. Your card will be printed in the hospital and delivered with the patient’s meal. Patients at all five Monument Health Hospitals, as well as the Orthopedic & Specialty Hospital, can receive cards.

Thank you in advance for your understanding. Patient safety is our priority.

Vendors:

  • Vendor access to Monument Health facilities is currently suspended, with the exception of those vendors who are essential for patient care and/or surgical procedures.
  • Food, floral and other gift deliveries for patients are able to be dropped off at the hospital main entrances. Family members are encouraged to check with the patient’s hospital caregivers for the best times and appropriate materials.

Volunteers:

  • Volunteers are being invited back in certain areas of highest need. Safety measures are in place to protect our volunteers, patients and caregivers. Please contact Volunteer Services for more information at rchvolunteerservices@monument.health